Privacy Policy
EUbuilt.eu | Last updated: April 27, 2026
1. Introduction
This Privacy Policy explains how EUbuilt.eu ("we", "us", or "our") collects, uses, discloses, and protects personal information obtained through https://eubuilt.eu (the "Website"). By using the Website, you agree to the practices described in this policy.
Registered business address:
Privacy contact: contact@eubuilt.eu
2. Information We Collect
We collect the following types of personal information:
- Cookies and tracking data — see our Cookie Policy for full details
We also collect information you provide voluntarily, such as when you fill out forms, submit support requests, or correspond with us.
3. How We Use Your Information
We use the information we collect to:
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Operate, maintain, and improve the Website and our services
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Process transactions and send related communications (confirmations, invoices, receipts)
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Respond to enquiries, customer service requests, and support tickets
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Send administrative notices such as updates to this policy or our terms
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Monitor and analyse usage patterns to improve user experience
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Detect, prevent, and address fraud, security incidents, and illegal activity
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Comply with applicable legal obligations
4. Third-Party Services
We use the following third-party services that may receive or process data on our behalf:
5. Cookies
We use cookies and similar tracking technologies. For a full list of cookies we use, their purposes, and how to manage your preferences, please see our Cookie Policy.
6. Data Retention
We retain personal data for as long as necessary to fulfil the purposes set out in this policy or as required by law:
- Account data: retained for the duration of your account and for 3 years following closure
- Transaction records: retained for 7 years as required for tax and accounting purposes
- Marketing data: retained until you unsubscribe or request deletion
- Analytics data: retained for 26 months, after which it is anonymised or deleted
7. Data Security
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted connections (SSL/TLS), access controls, and periodic security reviews.
No method of internet transmission or electronic storage is completely secure. While we take commercially reasonable precautions, we cannot guarantee absolute security.
8. Your Rights
Regardless of your location, you have the right to:
- Access — request a copy of the personal data we hold about you
- Correction — request correction of inaccurate or incomplete data
- Erasure — request deletion of your personal data, subject to our legal obligations
- Objection — object to processing of your data for direct marketing at any time
- Withdraw consent — where we rely on your consent, withdraw it at any time
To exercise any of these rights, contact us at contact@eubuilt.eu. We will respond within 30 days.
9. GDPR — EEA, UK and Swiss Residents
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, the General Data Protection Regulation (GDPR) and equivalent legislation grant you additional rights.
Legal Bases for Processing
We process your personal data on the following legal bases (GDPR Art. 6):
| Processing Activity | Legal Basis |
|---|---|
| Fulfilling orders and providing services | Contract (Art. 6(1)(b)) |
| Maintaining tax and accounting records | Legal obligation (Art. 6(1)(c)) |
| Fraud prevention, security, service improvement | Legitimate interests (Art. 6(1)(f)) |
| Marketing emails and non-essential cookies | Consent (Art. 6(1)(a)) |
Additional GDPR Rights
In addition to the rights listed above, you have the right to:
- Data portability (Art. 20) — receive your personal data in a structured, machine-readable format
- Restriction of processing (Art. 18) — request that we limit how we process your data in certain circumstances
- Lodge a complaint — submit a complaint to your national data protection supervisory authority
International Data Transfers
We do not systematically transfer personal data outside the European Economic Area or the United Kingdom. Where a third-party service provider processes data outside the EEA or UK, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.
10. Links to Other Websites
The Website may contain links to third-party websites. We have no control over and accept no responsibility for the privacy practices or content of those websites. We encourage you to read the privacy policy of any website you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will provide more prominent notice (such as an email notification). Your continued use of the Website after any update constitutes your acceptance of the revised policy.
12. Contact Us
For questions, concerns, or to exercise your rights under this policy, please contact us:
EUbuilt.eu
Email: contact@eubuilt.eu